Stay in Control

We are committed to safe, controlled play and clear player protection. At Spinrise we place responsible gambling at the centre of our service. This page summarises our approach to keeping play within healthy limits, spotting risky behaviour and accessing help. Information covers the tools you can use in your account, signs to watch for, practical tips to stay in control and where to find specialist support in Australia. Use these options to manage time and money and to keep gambling a form of entertainment.

Spinrise Responsible Gambling

Policy principles focus on minimising harm and promoting informed choices. Player autonomy, practical controls and easy access to support are core. Availability of limits and exclusion options is standard. We provide clear steps so customers can act when play becomes a concern.

Tools to manage your play

Deposit and loss limits

Set daily, weekly or monthly deposit limits from account settings. Loss limits can be applied to control net spend over a set period. Limits can be increased only after a cooling-off period, and are designed to help manage expenditure without contacting support.

Session and time controls

Use session reminders and time-out features to limit continuous play. Session alerts notify you after a set duration. Time-outs are short self-imposed breaks that block play for a chosen number of days.

Self-exclusion and cooling-off

Self-exclusion temporarily or permanently blocks account access. Cooling-off allows a planned break with the option to return later. Instructions to self-exclude are available in account settings and via customer support.

Recognising signs of problematic behaviour

Warning signs include chasing losses, spending more time than intended, neglecting responsibilities and hiding activity from others. Frequent large deposits, rapid escalation of stakes or using credit to gamble are also indicators. Early recognition supports quicker action.

Guidance for staying in control

Plan budgets before you play and stick to set limits. Take regular breaks and avoid gambling when stressed or under the influence. Treat gambling as entertainment with a fixed cost. Keep login details secure and avoid sharing accounts or payment credentials.

Professional support and resources

If you need help, contact national services such as Gambling Help Online or your local counselling service. Support includes phone, online chat and face-to-face counselling. Friends and family support networks can also assist. For immediate concerns, consider self-exclusion and tighter limits while seeking professional advice.